Avoid this rental company, they are a scam and overcharge severely. The contract listed 11 damages on the car when we received it, and after inspection, we added 6 more. When returning the car, the staff made a fuss over a tiny pea-sized scratch on the bottom of the car and asked if I had a photo. Who takes pictures of the bottom of the car? They then claimed it was new damage caused by me and charged me 150 euros. Complained to the rental platform and the rental company, thank you.
Overall it was fine, with a bit of an Italian feel. The car provided had at least ten scratches, but the dealer had pointed out the damaged spots beforehand. Overall experience was okay.
This was an extremely poor car rental experience! This company has no office at Palermo Airport. There are only people handling the cars in the parking lot. Picking up the car went smoothly, but when returning the car, we couldn't find anyone, causing us to miss our next flight. We had to spend over 1000 euros to buy four tickets to Rome and activate subsequent ticket packages as compensation. Because we couldn't return the car on time, we lost a total of 1400 euros! Additionally, they count the rental time by the day if you exceed 24 hours, which is very unreasonable! I strongly advise against using this car rental company!
Decent value and the car was in good condition. Customer service was better than expected as the reviews were generally less than complimentary. The only minor issue was the distance of the pick up point from the arrivals terminal. It is a long walk in the heat with baggage.
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