I booked a 5-door car, but initially, they gave me a 2-door small car. They kept telling me the car was too small and suggested I upgrade. They also tried to sell me insurance. When I had a problem with my credit card while paying, they asked me to wait aside and treated me unfriendly. Finally, after negotiating, they gave me a Volkswagen POLO. I've rented cars abroad before and most of the time you get an upgrade, but this time it was a downgrade. The attitude was noticeably worse after I refused to buy insurance or pay extra to upgrade the car.

Very good

Our flight was delayed by a day so our original car wasn’t available and we were told only an upgrade was available costing $$$ over the original quote. Very disappointing as I rang QEEQ prior and was advised the same or smaller car would be available It cost me $700 extra over the original booking for 4 days hire !!!

We got stung by Europcar as booked car not available despite advice received from QEEQ rep it would be. We missed a day booking due to cancelled flights but no credit provided

Picking up was easy and walked me through the car but paid extra for zero excess

All good no problem at all

An extremely long wait to rent the car after arriving at Europcar offices, eventually got to the desk after over an hour wait. Inspected the car which had a lot of scratches that were not indicated on the rental agreement, so had to point them all out to the security guard on exiting carpark. It was an early return around 05.30 no agent to check the car to confirm no further damage had been done during rental, a little disconcerting as previously with Europcar I have been accused of damaging the car even though it had been reported, eventually they admitted it had been reported, but just adds bad taste to the hire experience.

Easyrentcars made it very easy to complete the hire, with a very competitive price. Would definitely use again, hopefully not with Europcar