Satisfied

The staff tried to charge me a one-way rental fee, but I showed my rental confirmation voucher (page 2: Oneway rental fee: included), and that resolved the issue. I believe this shouldn't have happened in the first place. All the charges paid should be detailed in the rental company's system, and renters shouldn't need to provide proof of payment. What if I hadn't printed the complete rental confirmation voucher and couldn't provide the second page? Would I have had to pay the one-way rental fee again?

The wait at the Hertz counter was longer than it should have been, but I expect that Hertz, like most companies, is understaffed at the moment.

The booking process through QEEQ was simple, and QEEQ got me a better rate than any of the other discount sites or loyalty programs.

Poor customer service our car wasn’t available he didn’t help at all and we were international tourists. Offered no options just shrugged his shoulders. When we dropped off the vehicle we got charged 100 USD our car was not available no discount was given on the larger mini van option.

Like: Great vehicle, great service
Dislike: Some confusion over toll system/payment. Could be explained more clearly.