I followed the instructions to return the car and received a bill with no additional charges, but my credit card was repeatedly charged at midnight for two consecutive days without any explanation or invoice. I have no idea what the charges are for, and neither Hertz nor the car rental platform have responded after a week! It feels extremely risky to authorize my credit card to them! The car was in good condition, but how can this unauthorized charge issue be resolved?

Overall quite satisfied, but the highway toll system in the US is a bit confusing. The lady at the counter wasn't very knowledgeable about the car, and didn't know what type of fuel to use (it's also not indicated on the fuel cap).

Very satisfied, friendly attitude, no upselling, and the paperwork was done in just a minute or two. What's more worth mentioning is—they gave me a Chevrolet Equinox SUV.

Good

Like: Enjoyed the experience so much I thought about filling in a job application to deliver cars to agency from airport! The employees were all friendly. Out in the garage and in the office.