Enjoyable experience

Renting the car was convenient, but returning it was very inconvenient. Although we were told that we could return the car after working hours, the garage was closed, causing us significant trouble in the middle of the night. We had to pay for parking ourselves and wait until the next morning when the office opened to return the car. This was really unsatisfactory.

Overall quite satisfied, but the highway toll system in the US is a bit confusing. The lady at the counter wasn't very knowledgeable about the car, and didn't know what type of fuel to use (it's also not indicated on the fuel cap).

Hertz has many branches across the US and offers better service compared to other brands. Picking up and returning the car was very convenient, and we didn't experience any inconvenience during the pandemic.

Very satisfied, friendly attitude, no upselling, and the paperwork was done in just a minute or two. What's more worth mentioning is—they gave me a Chevrolet Equinox SUV.

Like: I really love the brand new Chevrolet Malibu I was given for my vacation to the USA.
Dislike: Nothing really.