When renting the car, we were only informed about one option for ezpass rental at $16.99 per day, without mentioning any other alternatives. After 9 days of rental, the total cost including service fee and tax was $145. However, we only needed the toll pass for 3 days. We could have chosen to pay the ezpass rental fee and then pay the actual toll charges. Additionally, Thrifty's ezapass rental fee is higher than other rental companies at $12.99 per day. The slight savings on the car rental fee does not offset the higher toll device rental fee.

Al regresar el auto el empleado no estaba bien oriento de la entrega del auto faltaba una raya de gasolina y dice que fuéramos a completar la gasolina a lo cual retornó al auto para gestionar la misma, la empleada de salida no permite la gestión y no dio el mejor servicio al cliente. La experiencia no me gusto No supieron orientar me tuvieron dando vuelta lo cual consume gasolina para cobrarla Con esto dejo saber que no deseo alquilar mas carro con la compañía

Buen servicio

Excellent service overall

Excellent service

Very disappointed that they did not have the rental we asked for, and did not inform us at the check in, so we paid for the expensive vehicle and than was offered a mini van, with no exchange of price. When asked to change the price in the lot they told us it would be too much work. VERY poor service and would likely never return to this company.

Like: helpfully customer service
Dislike: that the airplane was late and the counter closes at 12 midnight. this cause me to get a ride more than 30 miles away and get a ride back later on in the day