Very bad experience. I clearly told them I didn't need insurance. Initially, they said the amount charged was a deposit, but later the receipt showed it was an insurance fee. Now I'm dealing with the car rental company. This is terrible! Be careful, everyone!
The service was excellent, with minimal queuing and an acceptable wait for the car. I rented the car for 13 days; it was a Citroen C5. Upon returning the car at Paris airport, I accidentally scraped the right front wheel against the curb due to the narrow lanes in the parking area. There was some dust on the car. EUROPCAR charged me 287 euros for repairs without providing any repair invoices or pictures, which left me quite puzzled.
Excellent! Both picking up and returning the car were very smooth. The counter staff were professional and enthusiastic. Especially the girl who helped us during the return process, she was very helpful.
About QEEQ:10.0/10
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