They forced me to buy insurance, saying they would cancel the booking if I refused. I had no choice but to comply because being in such a remote area without a car would be very inconvenient. Initially, they told me the insurance would cost an additional 19 euros per day, but when I paid with my card, it turned out to be 27 euros per day. When I questioned why the price was higher than the agreed 19 euros, they claimed there had been a mistake and that the card charge was correct. Beware of this!
Picking up the car was extremely difficult. After multiple communications with the Zuzuche service specialist, who also communicated with the rental company, we couldn’t locate the shuttle bus. The service specialist suggested I take a taxi to look for the pickup point. The taxi driver drove around the airport for a long time, asking people for directions, and after much effort, we finally found the pickup location. Once there, I was told I couldn’t pick up the car because I didn’t have an international driving license. Later they said I could pick up the car but would need to pay over 200 euros because I lacked the international license. After contacting the Zuzuche service specialist again and receiving their help, I was finally able to get the car. The original plan was to pick up the car at 8 AM, but I didn’t get it until after 10 AM. It turns out this company shares the same office space with a 24-hour rental company.
The staff was so approchble, polite, clear,efficient and multilingual. Fantastic customer service.
Paperwork was quickly done.We did not wait long time.Maybe max 15min.
About QEEQ:10.0/10
The platform is very easy to be used.
I forgot to attivate the Price protector therefore cannot comment.
That wanted to sell their insurance too much. Even though I said that I already have a full cover from Qeeq, they've been saying that it won't cover anything so I have to get theirs.
About QEEQ:10.0/10
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