Amsterdam - The Hague - Belgium

Previously reported an issue where a change in my rental order led to a change in pick-up time, so the company wouldn't process it early. They also said they didn't have the car I booked. When the time came, they gave me a car from the same group, but its condition was very poor! The car was parked in the farthest corner of the garage. I noted that the damage to the right side mirror affected driving safety. The first African-American staff member immediately agreed to change the car, but then a short Caucasian staff member came and disagreed. He tried to fix it but it was still broken. I insisted on my stance, and eventually, the African-American staff upgraded me to a Ford SUV. I appreciate it.

No issues with the on-site process

The rental company required a full tank upon return, so I found a gas station at Amsterdam Airport and filled up. It was less than 1 kilometer to the drop-off point. The attendant quickly processed the return, and since I was in a hurry to catch my flight, I didn't scrutinize the bill. It wasn't until I was on the plane that I noticed a 79-euro fuel charge on the bill. Back home, it took countless phone calls to find the right person. They requested a receipt for the fuel, which luckily I hadn't thrown away, so I emailed a photo of it. I thought the issue was resolved, but then I received an email saying that their records showed they added 7.5 liters of fuel at 2.99 euros per liter plus a 12-euro service fee, so they could only refund 44 euros. Upon reflection, I realized this didn't add up. If there’s a post-return fuel check process, then charging 79 euros at the time of billing wasn't a mistake but an intentional overcharge. Furthermore, if it's 2.99 euros per liter plus a 12-euro fee, 79 euros would only cover about 30 liters. This pricing method is clearly misleading. If I returned the car empty, would they end up losing money?

When picking up the car, there was an unexpected high-priced fuel fee, but showing the fuel receipt upon return waived the fee. Since I picked up the car early, there was no queue; when dropping off, it was also early but quite crowded... The car's condition was okay, but if you're traveling to Germany, it's better to choose a European car since Japanese cars' brakes are not as responsive.

pudo haber sido mejor una descripcion del uso de los controles del automovil