We also rented cars from other companies during this trip, but I prefer HERTZ.

When picking up the car, there was no detailed explanation about extra charges for returning the car late. Additionally, there was no SMS reminder about the return time or late fees. My earphones were left in the car, and there was no notification about it. While returning the car, we were frequently urged to go to the airport to pay for the overtime, which caused our personal items to be left in the car. My Apple earphones were in a small box in the car, but no one contacted me by phone or SMS, and I haven't heard anything even after returning home. I strongly demand compensation for the loss!!!

Standard experience. The rental and return procedures should be simplified. Before renting, they didn’t fully inform me that the translation documents are not accepted by the Thai police. I got a fine.

The girl at the airport lobby was patient and very pretty. 24-hour service.

I had a little extra charge to adjust the pickup and dropoff time

It could be a bit easier to enter pickup and dropoff times in search instead of defaulting to 12 all clocks should be 24hr