Aside from some upselling, he offered an upgrade to a bigger SUV, which was the only notable thing.

This is my second time using Zuzuche, so I'm quite familiar with it. The location is very convenient, right across from the airport. I ended up with a Nissan X-Trail, which was easy to drive. The car was in good condition with low mileage, just under 3000 km. An SUV is more reliable for the island since some sections are bumpy compared to a sedan. Although SUVs consume more fuel, it was stable. Drove 600 miles in 4 days and refueled 3 times. Pickup and drop-off both happened at the same place, and the process was efficient and quick. You only need your driver's license, credit card, and passport—no need for a translation or reservation slip. For returning the car, they just checked the mileage and fuel level. No upselling, which was great, and no mention of prohibited areas. No extra driver charges, but the primary driver is responsible in case of any incident.

The car rental company just bluntly told me that the model I reserved was not available and kept pushing me to pay more for an upgrade. Very dissatisfied.

There are many people renting from Budget, and the queue can be quite long. No one speaks Chinese, which can be a bit challenging for us since our English is not very good. Luckily, all our orders and requirements were already on the Zuzuche website, so the staff just needed to confirm the order. Returning the car was easy; a staff member came over, scanned the car, and printed a receipt.

The car was ok for the short time we needed it, overall the car was a pile of junk compared to other cars I have rented, a $10 car with a $5 interior.