France-Belgium-Luxembourg-Stuttgart-Austria-Liechtenstein-Zurich-Angoulême-Toulouse-Barcelona-Toulou

The service was good. When returning the car, they tried to say that the existing scratches were caused by us, but upon showing the photos taken during pickup, the staff said it was okay.

Europcar forced us to buy extra insurance during the rental process. Due to language barriers, it was assumed we agreed by default. This resulted in us paying over 4000 RMB more for insurance. This feels like a consumer trap and makes us question the company's integrity.

The vehicle did not match the reservation at all, and the actual charge of $350 was far from the budget. Additionally, the available models in the store did not match the reserved ones. Being in a foreign country with no other options, I had to make do. Overall, it made me feel cheated.

The car was brand new and we enjoyed the overall experience from Pick up the whole drive and drop off Benjamin the person who assisted us while pick up was very helpful and joyful person

Very fast and easy

Like: The staff was very nice, offered me nice upgrade.