The car was fine, but the service was horrid. The "no show" policy is absurd. Never using again.

No tenía llanta de refacción. El chico que atendió muy paciente ya que mi inglés no es muy bueno .

The car was below expectation as was old and damaged no Ariel for radio, and wing mirror stuck on with tape

First i rented a Toyota Camry and i got a Hyundai sonata, and that was not that bad, when i was receiving the car there was a minor scratch in the right bottom corner that i told the Zoom about and they stated this is a minor thing but when i returned the car they stated that his is a new scratch and they made me pay $500 for it, this is unfair for 2 reasons 1 - i did not scratch the car 2 - i had a full insurance on the car. why did i pay almost the same amount of the car rental on the insurance if it does not cover me as for Zoom they need to reconsider their customer service policies and they have to be fair with customers

I loved the application except one point that it was not clear that the car rental place was away from the airport.

Good car, great experience. Car hire a little out of the way but not inconvenient - that element is 4/5, but otherwise all 5/5. Would come back every time.

Office staff were unhelpful, difficult and unfriendly. Before pick up minibus collected us from airport and allowed 15 passengers in a 12 seater minibus. 16 people in total crammed into a minibus. Driver continually answered calls on his mobile whilst driving us to the office. The collection point for the minibus is awkward also and the office to collect car is around 20 min drive.