“Poor service, bad customer care, pathetic experience, will never rent from Zoom again in my life”
About ZOOM:2.0/10
The car was dirty and not cleaned. It was a long wait and they were interested in selling the insurance. A pathetic argument was brought that my insurance is for Calgary only, so you had to buy the insurance from Zoom.
First i rented a Toyota Camry and i got a Hyundai sonata, and that was not that bad, when i was receiving the car there was a minor scratch in the right bottom corner that i told the Zoom about and they stated this is a minor thing but when i returned the car they stated that his is a new scratch and they made me pay $500 for it, this is unfair for 2 reasons
1 - i did not scratch the car
2 - i had a full insurance on the car.
why did i pay almost the same amount of the car rental on the insurance if it does not cover me
as for Zoom they need to reconsider their customer service policies and they have to be fair with customers
About QEEQ:10.0/10
I loved the application except one point that it was not clear that the car rental place was away from the airport.
Office staff were unhelpful, difficult and unfriendly.
Before pick up minibus collected us from airport and allowed 15 passengers in a 12 seater minibus. 16 people in total crammed into a minibus. Driver continually answered calls on his mobile whilst driving us to the office. The collection point for the minibus is awkward also and the office to collect car is around 20 min drive.
About QEEQ:9.0/10
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