When returning the car, the staff said the driver's seat was dirty and we had to pay for it. But it was already like that when we rented it. Since the staff member at pickup wasn't the same person when we returned the car, the return staff insisted it was our fault. The stains looked old and not recent. Since we were in a hurry to catch a flight, we negotiated and ended up paying 160 yuan instead of the 200 yuan they initially demanded. The staff asked for 160 yuan personally to handle the issue, and we didn’t get a receipt. It was a really unfortunate experience.

Car was terrible, scratched all over and stinking of smoke. I heard several other customers complaining in the queue ahead of me. I was able to change car after a day because it was so bad but I had to spend almost 2 hours doing so! The second car was fine but I collected in the dark and failed to check the rear interior properly, when I returned car I was charged for a stain on the back seat although had never used the back seat! 3 months a further unsubstantiated charge was made to my credit card by fast rent a car. DONT just take my word for it read many negative reviews on google.

They don’t have terminal in T3. I had to get a shuttle to get to T1 and the same for the return of the car.

There was a scratched area on the lower rear bumper which had been partly repainted which neither the FAST agent nor me spotted at time of pick-up but which was noticed on return. I am concerned that I may end up being liable for damage which I did not cause.

They charge me after I dropped off the car and they didn't send the charge details