Overall ok but failed on some critical details.

I reserved a Honda Accord, but upon arrival, I was informed that the Accord was unavailable and had to settle for a basic version of the Nissan Altima.

The efficiency was very low. Despite no queue, we were made to wait for an hour. There was no service at all, and the staff were unfriendly. After returning the car, we were charged two small fees, each less than 60 dirhams. The experience was very poor. We picked up the car half full and were asked to return it with a full tank, and it had been cleaned beforehand. We were inexplicably charged two small fees. Don't be lured by the cheaper prices; the subsequent strange charges add up to more than other international car rental companies.

The counter staff is efficient, making both car pickup and drop-off very convenient.

They charge me after I dropped off the car and they didn't send the charge details

Like: Parked car in another part of airport car park (not the drop off area) and was still able to go through the drop off procedure. I would rent from again.
Dislike: Nothing to do with the rental company, but dropping the car off back to the right place within the airport was a pain. Airport doesn't have enough signs. Ended up using up too much fuel and getting charged since car was no longer showing full tank. Also I wished they had a base in terminal 3, as travelling to terminal 1 with a lot of luggage and in the heat was very uncomfortable.