When picking up the car, we were told that the vehicle we booked was not available. We had to either pay extra for an upgrade or take a lower-tier car. We opted to pay more and chose an Audi A3. After returning home, I found out that this car is considered the same grade as the one I originally booked at another rental company, but not with Europcar, where it was considered a higher grade, costing an extra 40 euros per day.
At the counter, we were asked if we wanted to return the car with a full tank of gas. The desk clerk advised us not to, saying it would save us time as we wouldn't have to look for a gas station before returning the car. We followed the advice, but upon returning the car, we were charged an extra 100 euros for fuel. The original order had the full-tank requirement, which the counter made us believe was adjusted with the additional charges. This whole experience was terrible, and we had to accept the loss after returning home.
The process was fairly smooth and the staff provided detailed information. Unlike in China, the staff just gave the key and the parking spot, and you have to get the car yourself instead of them driving it out for you.
The car pick-up went smoothly. When returning the car, the staff had already left, so I had to use the self-service return. There were some issues, but fortunately, they were resolved smoothly.
I booked auto car but they said they dont have auto so I should pay more for bigger auto or just same amount but smaller auto or I should go for a manual car even if they mentioned it is auto.
About QEEQ:8.0/10
I claimed this issue to the CR then they tried to help me. Still waiting the result.
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