Vancouver-Whistler-Banff-Calgary

The service was very professional and thorough; it was standardized and comprehensive.

Overall experience was quite good. No forced recommendations for additional purchases.

Average

Unwilling to help, for example, no staff were willing to help install the baby seat. In the end, we had to ask the manager. Compared to the service from Hertz in Japan, it's far behind.

I have rented cars from Hertz in many places, but the experience at the Vancouver airport was quite poor. They kept pushing additional insurance even though I emphasized multiple times that I had already purchased full coverage. They insisted that towing fees were not included, and so on.