Unwilling to help, for example, no staff were willing to help install the baby seat. In the end, we had to ask the manager. Compared to the service from Hertz in Japan, it's far behind.

The experience was okay, they asked if I wanted insurance, saying it would be risky without it. But I already bought insurance from the intermediary website. I guess the information between the two sides wasn't communicated. The intermediary sites probably make money from insurance. I've heard that insurance bought directly from the rental company is more effective and reliable if there's an accident, so next time I won't buy insurance from an intermediary site.

I have rented cars from Hertz in many places, but the experience at the Vancouver airport was quite poor. They kept pushing additional insurance even though I emphasized multiple times that I had already purchased full coverage. They insisted that towing fees were not included, and so on.

Simple procedures. The car they provided was a Nissan with only 2450 kilometers on it. Returning the car was just a check for any scratches and if the tank was full. Truly a big company.

The rental fees at Hertz are relatively high.