Great

I was allowed to book my reservation and even pay prior...how ever upon pick up is when I met with complications . where as I could not pay some deposit with my card...your company has allowed a person's to use debit cards but in limited capacity....

The process was simple. Possible consider a separate line for customers who have already made and have confirmed reservations. I waited 20 minutes for a person without reservations to be helped.

Waited for someone to show up at the counter for 10 min - -No show. Went to a competitor and rented a car

I booked a car for a price and I when I arrived to the counter they charge almost 100 dollars more.I booked a car for a price and I when I arrived to the counter they charge almost 100 dollars more.

They double booked the car I had, i got there first but another group approached me that they had the same car space number. When I dropped off, I was hit with a $20 late charge which no one told me about when dropping off. I only saw it when I got the credit card bill. I did not realize the drop off location was not right at the airport but an additional 15-20 minuted away.