One of the better car rental experiences I’ve had.

Staff was going thru a new credit card system, so it took a little longer to process everything. Staff was nice and polite.

All good. No issues.

We were offered a nice upgrade in Denver. The counter person was very sweet and attentive.

Be prepared for extra hidden fees. They charged me $300.00 security deposit and were supposed to return it. Never did. Instead they told me that this much for that and this for that. A rental went from 75.00 to around 320.00. I specifically asked if I had to refill gas, I was told that I don't have to and they won't charge me. That didnt happen. Stay away from them. I was so dissipointed.

The counter staff lady was excellent in the way she handled the customers. I booked a 7- seater vehicle, when I arrived at pay-less to pick up the vehicle, there were already 2 families waiting and 2 more came in for similar vehicle. Due to delay in returns, they were running short. They Lady at the counter handled the situation well and offered alternatives for people willing to take and was constantly communicating with status updates. Coming to the car, though the exterior was cleaned the interior was dirty with sticky pocket holes and greased seat.

The booking process was very easy and convenient.

The windows of the vehicle were smudged and blurry. It also smelled like smoke when we entered the vehicle.