CAR RENTAL REVIEWS ON PAYLESS IN DENVER

pickup was at Avis, so you may want to note in the reservation process.

I never received any price drop notifications

Payless Car Rental : Professional and reasonable

Easy booking and good rates

Nobody showed up with shuttle and nobody answered phone at office. Horrible service. Would not use again. Ended up having to rent alternative, on the spot at other vendor, for more.

Yes

I somehow was charged almost three times what I was quoted.

Picking up the car was a horrible experience with dozens of people waiting outside sitting on their luggage and a huge line winding out the door. The counter agent wasn’t overly friendly and I felt like she was trying to trick me into spending more money. The car was great and everything after getting in the car was excellent.

the car smelled like a wet dog. It was almost midnight so we did not want to go back and exchange the cat

Payless was great. Everything was as expected. Easy and fast pickup and drop off.

Great! will use again. Didn't even need to prepay!

Was told it wouldn’t be right for our trip and was told we needed to upgrade. Was given a smaller jeep for more money. Will not use Payless again

The agent upgraded me without asking or telling me and they charged me $80 additional. Very deceptive in the way it was done.

It was a fairly nice car a little dirty had to wash it when I got it and vacuum it myself. But car ran good.

We were offered a nice upgrade in Denver. The counter person was very sweet and attentive.

Did not get the car I rented. Huge wait time for unprepared vehicles. Drop off was equally messy.

The people working here are horrible and have no problem taking your money.

It's not bad, just drop payless rental car.

We were supposed to get a Jeep Grand Cherokee or similar, what we received was a Mitsubishi Outlander Sport which is a really small suv. And this was after waiting in line for about 40 minutes. I did not go back in to complain because we had been up a really long time at that point and I had my 5yr old and 11 month old with me and they were ready to go plus there was only two people working the counter and at least 20 people waiting at that point. So we just left after barely being able to get our luggage and car seats into the tiny car. I would like to have had the larger vehicle but my kids were done and could not have waited the hour or more for me to get back to the counter.

Your side was great, no issues and would use again.