Very good

The service was great. I felt bad for being late, but they still upgraded my car.

Returning the car was very convenient, and all the processes were streamlined.

Before going, I made a reservation with Chinese service, but upon arrival, there was no Chinese receptionist available. They added me on WeChat and said I could contact them via phone or WeChat if I had any problems during my trip. Throughout the entire journey, everything went smoothly. On the night before returning the car, I tried to contact them via WeChat (voice and text) and phone, but only received responses in Thai, which I couldn't understand, failing to get through. This was very unsatisfactory. I then called the 24-hour service hotline, using my basic English skills to inquire about the car return procedure, only to be told that they couldn't find our rental ID. In the end, I drove back to the original pickup location to return the car myself. The 30 bucks spent on the Chinese service felt like a waste; it’s better to save more and improve your English skills. A follow-up call from the staff blamed the situation on the Chinese consultant being on leave, which I found laughable!

Returned the car 5 days early, no refund for the remaining days, disappointing