Phuket Island Self-Drive Tour

The service was excellent. I bought insurance, and the staff pointed out any scratches. Just taking photos and recording a video was sufficient.

I informed them from the beginning that I rented the car for five days and wanted to return it at the normal time on the fifth day, not so early. They kept saying I only rented the car for four days and the fifth day was complimentary. They refused my request initially and only agreed after lengthy communication and presenting the order (since it was in Chinese, we had to talk for a long time in English).

They didn't inform us of any precautions when picking up the car. They just handed us a paper to sign, and that was it. When returning the car, they claimed there was a scratch on the body and deducted the entire 5000 THB deposit. It instantly ruined the good mood from our few days of travel. It would be nice if someone at the rental company spoke some Chinese.

最初から最後までとてもスムーズで満足^_^ また利用します。 次回はハワイとオアフで

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Very Bad experience with the staff in charge of the car checking process as well as during the collect and pick up. No care about the customers, no professional behaviour when we ask information or have a claim. I had better experiences with their staff in Chiang Mai and Bangkok. Apparently their standards are not the same in all agences.