Arrived at the counter at 7:30 AM but was not allowed to pick up the car early; they strictly adhere to the pickup time. Although the office usually closes at 9 PM, we returned the car at 8:30 PM the night before. The inspection staff were not available, so we were told to leave the keys in the box. However, there have been no issues so far.

Standardized procedures

They are very pushy in selling you a second car, which is dishonest behavior.

Got downgraded because of a fair in Cologne. But without a refund!!! Europcar is only a good choice when it is much cheaper than Sixt. Long waiting time at counter.

Collecting the car took a while. However the car itself was great!

Easy use of booking platform and prices were competitive.