I am very dissatisfied with this car rental experience. I mistakenly selected the wrong pick-up location, and although I rented the car for 7 days, I contacted customer service immediately upon arriving at the airport to correct the pick-up location. However, they informed me that it could not be changed or canceled, so I never got the car but was still charged for the 7 days. I find the policies of this car rental company to be extremely unreasonable and feel they are outright unfair. Additionally, the customer service was unhelpful and unsympathetic, and there was no way to file a complaint through phone or any department. I am very disappointed with this car rental company and will not use their services again.