Las Vegas - Grand Canyon - Antelope Canyon - Bryce - Zion - Las Vegas

Anna Jim

United States

Reviewed: Fri, Aug 31, 2018

About Alamo: 2.0 /10

The kiosk at the site required a lot of information to input, and halfway through it crashed, forcing us to go to the counter, which was very frustrating. When booking, we had purchased full insurance, but the counter staff insisted we didn't. It wasn't until we showed the English part of the insurance provided by the rental service that they finally accepted it. Additionally, we had selected the option to return the car with a full tank when booking, but the counter staff insisted we buy their fuel (empty tank return), saying it would cost extra to return it full and that their fuel prices were much higher. Not wanting to waste time, we agreed... only to find out the outside fuel prices were half of what the rental company charged. It was infuriating!! The counter staff was really terrible!!

About QEEQ: 10.0 /10

Alamo

Harry Reid International Airport(LAS)

Las Vegas

United States

1 days rental

Relevant Reviews on Alamo Harry Reid International Airport

Wayne Raymond

United States

1 days rental

Alamo

Harry Reid International Airport(LAS)

Las Vegas

United States

Reviewed: Mon, Mar 12, 2018

“Las Vegas - Los Angeles - San Francisco”

About Alamo: 10.0 /10

Out of habit, I always remain cautious when traveling. I completely ignored the front desk guy's advice to add extra insurance when picking up the car. Later, I realized the rental didn't include insurance for damages caused to other vehicles or people. I got scared thinking about it, so I went back and added third-party liability insurance.

About QEEQ: 10.0 /10

Julia Dryden

United States

1 days rental

Alamo

Harry Reid International Airport(LAS)

Las Vegas

United States

Reviewed: Tue, Feb 16, 2016

About Alamo: 10.0 /10

The store was satisfactory, but Alamo's customer service did not have Chinese-speaking staff in case of an accident. This caused a lot of stress and made communication difficult.

About QEEQ: 10.0 /10

Setlla Wilcox

United States

1 days rental

Alamo

Harry Reid International Airport(LAS)

Las Vegas

United States

Reviewed: Mon, Jun 13, 2016

About Alamo: 2.0 /10

The line for picking up the car in Las Vegas was extremely long, taking more than half an hour to line up and over an hour to get the car! I originally booked a mid-size SUV, Jeep Grand Cherokee, through QEEQ. However, upon arrival, I was given a standard SUV, Kia Sorento. I don’t know if it was QEEQ or Alamo that switched the vehicle. The most frustrating part was that when returning the car in LA, even though I had refueled it completely, Alamo charged me an FSO fee, which is for refueling services, costing about $50. Terrible service, absolutely garbage. Terrible service, absolutely garbage. Terrible service, absolutely garbage. Terrible service, absolutely garbage. Terrible service, absolutely garbage. Terrible service, absolutely garbage. Terrible service, absolutely garbage. Terrible service, absolutely garbage. Terrible service, absolutely garbage. Terrible service, absolutely garbage. Terrible service, absolutely garbage. Terrible service, absolutely garbage. Terrible service, absolutely garbage. Terrible service, absolutely garbage. Terrible service, absolutely garbage. Terrible service, absolutely garbage.

Amos Ella

United States

1 days rental

Alamo

Harry Reid International Airport(LAS)

Las Vegas

United States

Reviewed: Tue, Apr 26, 2016

About Alamo: 2.0 /10

They did not acknowledge the third-party liability insurance that was shown as included on the Zuzuche website. Even though I paid the full amount when booking on Zuzuche, I was charged the full amount again by the American rental location Alamo.