No Chinese-speaking service or WeChat contact, which is a significant barrier for Chinese people who are not good at English. The car was in good condition. Picking up and dropping off the car at the store was also convenient. After exiting the airport, just cross the road to the waiting area for the shuttle to the store. It's a Toyota van with the rental company's logo.

Overall quite smooth, just some hiccup in getting over to the pick up place as the shop is located at 10 mins driving distance away from Melbourne airport.

Fantastic value. Very prompt pick up and efficient service with clearly outlined conditions. Car did not have cruise control which was disappointing, and made for less relaxing driving conditions.

Price drop refund was an unexpected bonus, I didn't actually believe it would happen.

Overall I thought it was good and I would use them again, mainly based on price. Pros- Convenient shuttle service, fast pick up process and great staff! Cons- Drop off instructions were a little confusing to say the least, car seemed to have missed a service and I thought I was getting a Toyota Carolla and got a Kia Rio. Nothing against Kia’s, I like them but the vehicles class, size, ride comfort aren’t comparable at all and knew was doing a lot of driving so that was kinda disappointing. But overall I’d still recommend

Waited 25 minutes for pick-up and not told the truth when questioned. Car was less quality than what I expected, made in March 2018, old model car, extremely standard in every case as far as driver comforts.