Salt Lake City - Jackson - Grand Teton Park - Yellowstone Park - Beartooth Highway - Arches Park - M

Waited in line for an hour. And it was at Dollar.

No waiting in line

Overall convenient. The car we originally booked was too big and felt hard to control. We coordinated with the counter to switch to a smaller car. For four people, a 7-seater is a must, as the luggage fills up the space. Since we bought full insurance, returning the car was super quick, highly recommend.

1. They forced me to buy personal insurance, otherwise, they wouldn't give me the car. When I requested to contact the rental company by phone, they said there were many people waiting in line and they could only process their rentals after finishing mine, forcing me to buy the insurance. According to their minimum insurance requirement, I had to pay an additional USD 161. 2. I booked the car with a credit card, and upon picking it up, they required a USD 200 deposit, stating it would be returned 2-3 business days after returning the car. However, it has been more than 10 days since I returned the car and I still haven't received the deposit.

Waited about 90 mintes in line to get to SLC Thrifty agent. Completed all paperwork and had to wait an additional 40 minutes to be told the Suburban rented was not available- check engine light, with no other Suburbans available. Was offered two smaller SUVs to compensate for space, but only had one driver. Had to squeeze into a Chevy Tahoe - 6 passengers total plus luggage. 4 teens sat across the back for their tour of Grand Tenton and Yellowstone. I rented a Suburban due to combination of three rows and combined luggage space. Nothing compares to that vehicle platform.

Booking platform is easy with no issues.