Visited various attractions in Honolulu. From Pearl Harbor to Pali Lookout to Hanauma Bay to Diamond

Very satisfied

Very good, everything went smoothly. I booked in advance, showed my license and left a deposit upon arrival. Although the car was different from the one I reserved, it was of the same class, and that's fine. There was minor paint damage during use, but informing them upon return was enough. No extra paperwork needed. Very convenient. There is also a shuttle bus to take you to the boarding area after returning the car.

Picked up the car on Friday night with a wait time of more than two hours. The staff attitude was okay, but the long wait time resulted in a poor experience. The other two times were fine with no issues.

The GPS was completely useless, and they didn't offer a refund.

I had fully paid for my reservation, but when picking up the car the staff required me to pay for the tax. She told me I could not add anther driver even though Easy Rental Cars provided me that option. That didn’t make any sense and was very unpleasant.