New Zealand North and South Islands

I saw the order today and it had comprehensive insurance, which included third-party liability. At the store, they asked to purchase third-party liability insurance again for about 260 yuan, which was confusing!

On the second day of renting a car in Auckland, I accidentally damaged the side mirror. Despite having purchased insurance beforehand, the rental company still required a deposit of 8900 NZD. The mirror was fixed on the same day, and I continued driving, but I only received the repair bill a month later (just replacing a side mirror cost more than 1760 NZD). It's been two months since I returned the car, and the rental company still hasn't refunded the remaining 4060 NZD, citing possible third-party claims. In fact, I barely scratched the other party's mirror with no visible damage, and the other party politely said it was fine without requesting any repairs. The rental company’s refusal to refund the deposit is infuriating, and they have recently ignored my attempts to contact them. The rental company is run by Chinese people, so communication is easier, but the service is a nightmare.

Yes, can improve more

Good

I got value for money

While the car was older than expected,,the staff were friendly and no waiting time for either pick up or drop off

This was an easy platform to use and would recommend to others