Rental experience was smooth and easy

Service was smooth, but the car condition was not great

Timely communication and shuttle service to and from the airport.

Rental pick up afterhours is through 3rd party and we waited for almost an hour. Tried phoning different numbers and asking other shuttles for help but nobody was aware of shuttle services for car company. The shuttle driver finally answered phone half asleep and grumpy. Car itself was ok and spacious but customer service was poor

The car was older than we expected, and the GPS did not have english capability; it was all in Japanese, and those who worked at the car rental agency couldn't fix it or swap to another car that had an english GPS. Brakes were also not very strong.

Very obliging and pleasant staff. The car was exactly what we asked for and a GPS was ready for us on arrival as promised. Very affordable.