The reception efficiency is extremely low. There are only three staff, and it takes two hours for one customer to get a car! The female manager stays inside eating and surfing the internet, not coming out to help, which is very annoying. The group of five European and American students before me took over two hours to get their car, and it took me over two hours as well, and I was forced to pay extra.
Discount did not have the type of car I ordered for. Instead they gave me a small hatchback which could hardly fit 2 people. I had to again for the next day for exchangig the car. Although they started my contract on the actual time alone with the insurance. Overall it was a delay of 14 hours to receive my actual car.
“Felt like I was lied to, probably won't book with Discount again.”
About Discount Car & Truck Rentals:5.3/10
Upgraded at the kiosk to an electric charge because I was told
1. Car has a range of 600km -- False, the car actually had a range of 450 km
2. Car is currently 50% charged -- False, the car was less than 20% in charge.
I waited ~90 mins, to pick up the car. When I got it, it was undercharged and didn't have the range specified by the employee at the front desk.
Staff were helpful when I had to extend the renting period. It was quick and easy.
About QEEQ:10.0/10
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