1. Constantly pushing insurance sales. 2. Gave the car with no fuel, only 1/6 left, but sneakily wrote 1/4 on the form. 3. When returning the car, they noticed I had no insurance and deliberately made two new scratches, forcing me to pay £388. I checked the car an hour before returning it and found no issues. During the inspection, the staff didn't inspect the car with me. There was no one to reason with when the problem occurred. 4. This company feels very unprofessional. Though the prices are cheap, they profit by upselling and tricking customers. Another customer at the car pick-up was scammed out of over £500 for scratches because they didn’t buy insurance.

Your price on the site does not match the amount you have to pay. About additional payment of insurance, the client finds out only on the pick-up point. All this looks like fraud towards the client .

Counter staff not very polite, very inconvenient site miles away from T5, Hoppa bus to get to green motion was very expensive.

Hard to find bus to go to rental place, would of been nice to be told it was a hotel hoppa bus we needed.

Agent was not able to honour the price agreed. He insisted I paid for additional insurance I did not want or need as I have a credit card that covers car insurance. He repeated refused to accept my position. He just said he could not let me have car without an extra insurance payment that was four times the cost of the rental itself. The only choice he gave me was to take it or walk away with no car. I shall never book with them again unless this issue is explained properly.