There were too many people in line, waited for over half an hour. The staff repeatedly recommended insurance even though I informed them I already bought it from Zuzuche.

Very satisfied, the vehicle was well-maintained

Poor experience. I asked the shuttle bus driver which terminal to go to when boarding, but the driver's announcement was too quiet, causing me to miss my stop. The driver did not ensure that passengers alighted at the correct spot, and we ended up circling back to the rental site. I missed my flight. When I asked the driver if I had missed my stop, we were already back at the starting point. The driver said I should have sat in the front row to hear the announcements. Missing my flight was an incredibly bad experience!

Waited in line for two hours

Double billing. I had already paid the rental fee, but they charged me again later. This serious mistake is completely unacceptable!