San Francisco Pick-Up, Los Angeles Drop-Off

Renting and returning the car was very convenient. After getting off the plane, you can follow the signs to find the rental location. For returning, just drive to the designated spot and leave the key in the car.

This is a terrible company. The car wasn't even full on fuel when I got it, one segment was missing. The staff were very rude when I returned the car. Initially, they were polite, but when I mentioned the issues, they switched to speaking rapidly with a Mexican accent to brush me off. They didn't even listen to my full explanation and just walked off. The front desk also had the same attitude! If this is how they treat customers, it's better if they don't serve Chinese customers at all. The experience was extremely poor; even a zero would be too generous.

There were quite a few people in line, and with only a few counters, I waited for more than half an hour. However, the crowd indicates that AVIS is quite popular.

Reputable company.

Terrible service and I will never use Avis again. They overcharged me for fuel, included unexplained charges and incorrectly informed me on charges for a GPS. I plan to complain to their head office on the numerous inconsistencies in charges. It was my first time using the company, and if their intention was to never get me to do business through them again, then they succeeded.