They kept pushing insurance and the cross-border fee was twice the suggested price. There was no personnel for vehicle handover, the vehicle provided wasn't the one reserved, and it had multiple noticeable scratches that weren't marked. We had to go back to the rental place, wasting a lot of time. There was a mileage limit that wasn't mentioned, and there was no mutual verification of the mileage data. The charge for excess mileage should be communicated and signed off in advance. There was no mileage check when returning the car either. The deposit has not been released two weeks after returning the car, and there are unclear charges. The responsibilities are not clearly defined, making the customer very dissatisfied. Why is the cross-border fee so expensive without a clear standard?
Service was average, and they kept pushing insurance. Since I didn't buy their insurance, they gave me a bad car and refused to change it, saying there was nothing wrong with it. I will never rent from them again.
“Easy to book, didn't realise you were a broker though”
About Interrent:9.0/10
Very busy when collecting the car.
Made to sign paperwork before inspecting vehicle
When I highlighted the condition with the man at car collection all the damage was put onto a duplicate sheet. He took a copy and I took a copy. When bringing the car back none of the damage had been passed on and they initially tried to say I had done it. Luckily I had checked the car and had all of my paperwork to hand. Alot of people will be caught out by this and I see it as a scam being run by the company. Very disappointed.
I was upgraded to a bigger vehicle a brand new Ford Mondeo.
About QEEQ:10.0/10
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