DUSSELDORF_DEL CAR RENTAL REVIEWS

Like: The prices are rather competitive (typically lower than in some other broker agencies), the service is excellent, the staff are always available through the live chat service, the free cancellation is a very useful option, the price includes exactly what is specified, and we did not pay any additional costs at the desk of the rental agency.
Dislike: In the rental agreement, it was specified that “cross border is free of charge”. It happened that due to the miss-communication between the rental and broker agency this cross border was not free of charge. However, the EasyRentCars accepted to reimburse the cost, and it turned out to also be a positive experience. We are thankful to EasyRentCars.

Great as always. They matched our needs to a suitable car last minute

There were staff waiting for us right at the airport exit. We could complete the formalities on site without having to go to the rental company, as it's a bit far! They also brought the car to the parking lot, so we could leave right after picking it up from the airport.

I was upgraded to a bigger vehicle a brand new Ford Mondeo.

Like: Hassle free services from Alamo and good offers given. Best way to enjoy holiday is to rent a car from Alamo Enterprise. Good rate and excellent services
Dislike: None

Pick up process and staff was excellent. But drop off process terrible. there was no enough explanation for exit and to go to the departure counters of the airport. With me other customers also were trying to find the departure elevators and throllies.

Almost ok, not magic.Normal

Very good.

Always friendly and helpful

Easy to say use, very good price and follow up

Professional

Everything was just perfect. New car, perfectly equipped, smooth and easy pick-up and drop-off.

Price Drop protection is very useful, it worked in one of my bookings.

Due to a delayed flight the rental office was closed. I never even got a car from them… all I got was to pay the full price for the rental as it was a “no show’ I could understand if they charged me 20 eur or so, but 100%!! That’s not ok.

All good!