Munich - Neuschwanstein Castle - Frankfurt - Cologne

The pickup process and vehicle condition were great. Returning the car was a terrible experience.

I rent cars frequently; it's okay.

They gave me a much smaller car.

When we arrived at the train station, we couldn't reach the car rental company. The Deutsche Bahn customer service didn't have any record of our reservation. We waited for 20 minutes until an employee from the rental company showed up, but he couldn't speak English. It took us over an hour to get the car, wasting a lot of time. As a result, we missed several attractions. Why would a rental company that can't speak English offer international rental services?

At pickup, the reserved vehicle was not available, only a so-called same class vehicle was provided. However, the trunk space was quite small, so it took time to fit our luggage every time. Additionally, the order didn't have local language documents, making communication difficult. Moreover, there was an extra insurance fee for returning the car in a different location, which was unexplained. Due to time constraints, we had no choice but to accept.