FREIBURG CAR RENTAL REVIEWS

1. The pickup location couldn't find the reservation, and we were directed to another branch; 2. The car class was downgraded, we got a SKODA FABIA in poor condition, unsuitable for driving in the Black Forest area; 3. The designated return spot at the central station was insufficient, requiring a long queue at the only counter to fill out forms, almost missed the train; 4. The actual rental company was EUROPCAR. At pickup, another family was also complaining about poor service... Haha!

The car pickup process on the 24th was simple. I reserved a Caravelle but got a Mercedes V250d instead.

Very satisfied, but it took several attempts to successfully process the deposit with the card.

Overall service is acceptable. It's already my fifth time renting here. However, upon arrival, there were no cars in the same class available, only this Hyundai which I wasn't very satisfied with.

I rented a Mondeo but was given a Lynk & Co hybrid with a total mileage of 68,000 km. The car was in good condition and had decent acceleration. On the German autobahn, the steering wheel slightly lost control once at 205 km/h, but it was very minor. Since the Lynk & Co 01 has a top speed of 210 km/h, it's not recommended for racing. I purchased the Super Peace of Mind insurance, which gave me confidence and peace of mind.

Thanks for upgrade

Excellent, the car was very new.

Excellent service.

The service of this company is good; the staff are very friendly, attentive and thorough. I originally booked a BMW 3-series, but was given a Jaguar when picking up the car (no extra charge, original price: 324.88 euros for 7 days, unlimited mileage). The car was new (only 13,000 km), in excellent condition, equipped with GPS, and was a diesel car. Very powerful. Just one minor issue: when refunding the deposit on the credit card, it was refunded in dollars instead of euros, which resulted in a shortfall of about 26 euros due to the current exchange rate. Not sure if it’s a bank exchange rate issue or a traffic violation deduction. (I plan to contact the company to ask for an expense breakdown).