Counter staff was not helpful at all, very aggressive and did not answer any of my questions. She was very un polite and charged me over the price for the agreed price without any clarification and when I asked first she ignored and then the 2nd time she answered me very aggressively and she said how would I know in a very aggressive way. Also for the security deposit, she charged me way above the amount that was specified. Conclusion : this is my first and last time to deal with Thrifty because of this person.

It’s an easy app to use and very much recommended to anyone looking to book a rental car, very competitive prices.

The agent misled us into purchasing E-Zpass for $350, but it wasn't activated and couldn't be used. We had to pay tolls out of our own pocket throughout the trip. When returning the car, we didn't get a refund, only the toll fees we paid ourselves were reimbursed, which amounted to a few dozen dollars. It might have been an oversight that E-Zpass wasn't activated, but I explicitly said it was too expensive and unnecessary when renting the car. The agent falsely claimed that many places don’t accept cash, but during our two-week trip, there was only one such toll station. Considering the toll costs, $350 is unreasonable. Moreover, not having E-Zpass activated meant we couldn't enjoy the convenience of automatic toll payments, yet we were still charged $350, which is completely incomprehensible and unacceptable.

Very good

The car speed was very quick. Upon arrival, you just hand over the keys to the staff. The explanation of insurance and toll passes took a bit of time, but there was no hard sell. Overall, the process was quick and the staff were courteous.

We have never in all our life dealt with more unfriendly and rude counter staff. We did our best to be pleasant customers in dealing with what was extremely bad customer service. Prison Guards are more friendly with inmates than this company is with thier customers. The car was so dirty as well. I have a stain on my clothing just from dirt in the drink bottle holder. Car also stunk. They also charge an exceedingly high price on tolls compared with other companies. So watch out if you think you are getting a good price on the car... they sting you with toll administration fees. On return we once again were met with very rude staff. And waited an extremely long time, having to then rush to our flight. I don't think this company cares to have customers. We never complained about all the above as we realized they didn't care how customers felt.

Thanks for your great service. I do though think you should require car hire companies to list there fees for toll administration. Otherwise they come across if they are cheaper and then sting you with hidden fees. Thanks though for your good service.