Very satisfied

Excellent, very smooth experience

For self-driving in other European countries or places where you understand the language, any car rental company is fine. However, for self-driving in the US, I found AVIS to be the most reliable, though Hertz is also good but tends to be more expensive. Compared to Hertz, AVIS offers better value for money. The cars are new and come with Easypass, so you don't need to rent it separately. Some companies seem cheap at first, but when you add the Easypass rental and other hidden fees, the total cost is much higher than AVIS. The return process is very simple, and the service is very patient. I'll definitely choose them again in the future.

The car had multiple issues, the staff were rude, and one employee in Jersey verbally abused and tried to assault a customer. A complaint has been filed, and we reserve the right to pursue further actions.

Was informed by your colleague that the car was in perfect condition with no scratches or dents but before I left the pickup point I had call the assistant to my vehicle to point out several scratches & dents and informed him that I’ve taken photos which are dated and I all so took several photos of my rental before returning. I was not the only customer who had to point out issues which I witnessed on the 4th July 2019

Very easy process and I was pleased that I was able to complete all my additional coverage for my hired vehicle before hand to avoid any hard sell at pick up point.