We booked with Rhodium to avoid Goldcar following a poor previous experience despite it being £30 more than Goldcar. On arrival we discovered they are in fact the same company and had to wait over 2 hours to pick up the car at Bordeaux airport. This is apparently ‘normal’ for this company. The customer service when we went to pick up the car and found the car was covered in a sticky substance was extremely rude. We also had to wait 45 minutes in the heat to drop off the car on return. I will never use this company again.
“Spent 2 hours to find Rhodium because its under name of Goldcar. Very smart from the booking agent.”
About Rhodium:4.8/10
Staff are with short temper, took us another 1 hour cz staff described location wrong with attitude.
About QEEQ:8.0/10
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Customer Service
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