ALAMO REFUSED TO RENT THE CAR AS LISTED ON THE AGREEMENT.
S.Nickolls
United States
Reviewed: Fri, Jun 7, 2019
About Alamo:3.3/10
Avoid ALAMO, only use If the price is rock bottom and you don't mind shabby service. My booking as indicated by Alamo, clearly showed 'Ford Expedition' or Similar.
Went to collect one of the many Expeditions in the lot, and was told I would need to pay extra to upgrade to the Expedition, despite it being on their paperwork already...
About QEEQ:8.0/10
This is a good firm to use, I will look at other rental firms through this broker :)
The Los Angeles airport branch is generally acceptable. Be prepared to use a Japanese car as a replacement if the Grand Cherokee is frequently unavailable.
Car rental services in the US are highly developed. We originally booked a 7-seater van online, but upon arriving at the Los Angeles branch, we found the trunk was a bit small. They allowed us to choose an 8-seater GMC with a bigger trunk and more space. They only charged us an additional insurance fee of around $150, and upgraded our vehicle for free. During the rental period, we had a few issues: a scratch, a flat tire, and a broken window from a thief. Each time, we called the rental company and they directed us to the nearest service point to replace the car for free, without any hassle. If this were in our home country, it would have been a much more troublesome experience. The service attitude was also excellent. Overall, this international car rental experience was very satisfactory.
Picked up the car from the kiosk, very convenient and fast! Purchased CDW and EP during the rental, there was a 50cm crack on the windshield when returning the car, no need to pay, return was done in a minute.
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ALAMO REFUSED TO RENT THE CAR AS LISTED ON THE AGREEMENT.
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