This is the second time renting a car from them. The staff is very nice and I didn't encounter any problems. The car condition is also good.

The service was decent

The staff handling the procedures were very nice, especially a friendly young lady. However, the person who gave us the keys just left after handing them over. The car had a security system that we were unaware of. After parking for 2 hours and going for a walk, we couldn't start the car. We called the store, but nobody answered. Finally, we had to call roadside assistance. It turned out we just needed to press a button inside the car that looked like a dashcam. No one told us about this, which caused a significant delay in our trip. We had to use the car key to unlock the car every time we opened it, which was very inconvenient. Also, don't drive a big car in Milan! They switched us to an SUV, which became a burden instead.

Very long and not well described pickup process. Location is NOT at the airport, so 20-30 minutes just to get to a not very pleasant location. No seats, no water, long process, not enough staff. But, the price was great.

The car was fine. In the keys, it said "Diesel" although the car was benzine. This could lead to a huge problem for both the company and a customer. I informed the office, but its worth stating again. Thanks.