Salt Lake City

Very satisfied

The car pickup was very quick, no one was in line, and the clerk kindly gave us a four-wheel drive, likely because we were going on a long trip.

American people are really helpful—After dropping off the car in Salt Lake City, I had a flight back to LA. Unfortunately, the GPS led us to a timed parking lot instead of the return lot. With less than two hours until the flight and an iron fence between us and the return point, I couldn’t show my parents how anxious I was. I jumped out of the car and searched for help in the deserted area. Luckily, a staff member appeared after a few steps and, after I explained the situation, she drove us to the correct drop-off point, hugged me, and told me not to worry before running back—such a heartwarming and memorable experience for my parents too!

They tried to upsell roadside assistance and recommended an upgrade when picking up the car. Our order included a free tank of fuel, but the store said it didn't. We complained to the car rental company when picking up the car, and they told us we didn't need to return the car with a full tank. Now, we've received a charge notification after returning the car and are dealing with after-sales service. The vehicle wasn't well-maintained, had a lot of noise, and was unstable at high speeds.

Very good, received a free upgrade.