There was a long queue, likely due to a recent flight arrival, but the service was excellent. The staff were very attentive. We were upgraded to a large SUV for free, and the car had a particularly spacious interior.

AVIS is a fairly large car rental company with rental points right at the airport, which is very convenient. The queue and rental process were also fairly smooth and quick. However, be aware that the free GPS mentioned by QEEQ is not provided locally but needs to be arranged well in advance in your home country. We missed this detail and ended up paying over $300 locally, which felt like a bit of a rip-off. Also, some of the GPS units are not fully translated into Chinese, so be extra cautious.

Too many people, inefficient service. The reserved model was unavailable, no free upgrade offered. Initially, they said we could switch to Subaru Forester without extra charge, but later charged us $250 after generating the invoice. We refused and were then offered a K5, but when picking up the car, it turned out to be a Subaru Legacy. Extremely poor experience!!! Please provide a complaint channel!!

Very good and clean

Spent too much time waiting to get our car.