They couldn't solve problems at all. The phone call got transferred four or five times and they couldn't clarify anything even after half an hour. They cancelled the reservation on a whim and just took the money. We had to buy train tickets from York to Manchester at our own expense. They told us in York that they had communicated with the Manchester office and there would be a car. But when we arrived, they said they had received no such notification and there were no cars available. While our whole family was stranded at the airport worrying about our accommodation in Edinburgh that night, they just cancelled our order and left us to fend for ourselves. Terrible service!

Right outside the airport terminal is the car rental office. The staff was very enthusiastic. After completing the paperwork, we took the company's shuttle bus to pick up the car. We initially booked a Passat, but the staff warmly introduced us to an Insignia station wagon, which solved our concern about storage space. The car had only driven 6000 miles and was very new. It even had dual navigation systems, which felt quite luxurious. The trip covered 3500 kilometers in 21 days, costing around 2200 yuan in fuel (diesel cars are very fuel-efficient, 1.2 pounds/liter). Returning the car was simple and took only 10 minutes. We then took the shuttle back to the airport. Overall, it was an excellent experience, and this car performed admirably. Highly recommended!

The store was easy to find, the service was good, and they were very patient.

My booking said GPS navigation would be provided, but this was not so. Tank was 7/8 filled although counter staff told me I had to return it with a full tank of petrol.

Price Drop seems to be only a gimmick..

Like: Everything fell into place
Dislike: The weather