OXFORD CAR RENTAL REVIEWS

Highly recommend Enterprise in Oxford! Super efficient, cars are very new, and the staff are really nice! This was my first time renting a car overseas, I originally planned to rent at Heathrow Airport, but after some consideration, I chose Oxford instead (one of the best decisions of this trip). There was no queue at all, and I got the exact model I reserved (2023 Mercedes A-Class, great condition). Overseas rentals usually can't guarantee the exact model, only a 'similar class' car, but we were lucky. However, this rental company's cars are generally very new, so even if it's not the exact model, it shouldn't be too bad. Special thanks to Charlie and Felicity. Charlie inspected the car when we returned it, it was quick because we drove carefully and had no scratches, so he quickly confirmed the car's condition and refunded the deposit (within 7 working days). After returning the car, Miss Felicity drove us to a nearby train station, she's super nice and really friendly!

Easy pick up. Took a while to get confirmation that deposit was being returned in full.

Easy to book. Not easy to see booking or make amendments. App didn't appear to work.

The service was average, nothing extraordinary. The first car had a flat tire due to a nail, so we had to return and get a second one, which had a full tank of gas. In the UK, they are quite casual about things. Even though the contract mentioned a full tank, they might not actually provide it. They won't refund extra fuel when you return the car, but will charge you for any missing fuel plus a service fee. That's just how it is in the UK.

Excellent customer service and good value for money. Car was in great condition.

Easy to use. More prominent placement of car pick up and drop off information would have been useful.

Use the same offices as Hertz and have the same friendly staff and high standards

Great platform; Price Drop Protector is good. Just wish you were the cheapest for Christmas.

I booked a Mercedes C, but upon arrival, they said it wasn't available and offered a DS instead. I agreed, but then they said the DS wasn't available either and asked if I could take an XC40 with a 15% discount. After a day of driving, the right rear tire kept indicating low pressure.

Service was average

The car was rented from Europcar, and the service was quite good!

The staff was super friendly and helpful and made the hire process clear and easy.

Great, the car was very new and in excellent condition.

So far best car rental company I have ever dealt with. Thank you for the best service

It would be great if you get more offers in. Thanks

There were sales attempts.

The pick-up was handled by a polite gentleman who didn't push us to buy insurance. We requested it ourselves, and he explained the benefits of each option, eventually upgrading us to an eight-cylinder car. On the road, a friend drove into a ditch, causing two tires to blow out in a remote part of Scotland. We called for roadside assistance, and expected to miss dinner, but the tow truck arrived in less than 20 minutes. We then got a replacement car at the service station, which, although not as good as the original, allowed us to continue our journey and have dinner on time. Thankfully, we had purchased insurance, so we didn't have to pay anything extra.

The staff at the rental location were quite professional, patiently answering all my questions about vehicle operation. The car was relatively new and easy to handle, which was very helpful for me as a first-time driver of a right-hand drive car. He didn't try to sell me anything, but I decided to add full insurance at the store for peace of mind. It wasn't expensive, just over 100 pounds for 7 days. Because the rural roads in the UK are narrow, I initially wasn't used to it and scratched the wheels. When I returned the car, the staff said they would hold my 500-pound deposit and refund it after the insurance claim. The refund was processed in a few days. Traveling through the Cotswolds without a car would be inconvenient; the most enjoyable part of my trip to the UK was driving through the countryside.

Very satisfied, the car pickup was very simple. While they did recommend insurance, it wasn't forced. I booked a Skoda automatic but got a Passat instead. The trunk was especially large, the seats had heating, and it supported Apple CarPlay. The car was very new and exceeded my expectations.

Super helpful and friendly staff. Quickly sorted out our problem with booking.

Very good

It was a very simple process to get the car. Friendly staff explained all the fine details about the car hire and the charges.

Booking was very simple and easy.

I got a pleasant upgrade to an automatic car and that too an Audi!!!! The staff was extremely helpful and friendly and the hiring process was very simple.

Price drop was very useful feature.

The Zuzuche platform is quite good.