Overall quick and efficient service, very satisfied. However, I later realized that the fuel tank was not full at the beginning, even though they claimed it was (the tricky part is that it’s hard to notice at first glance that it's not a full tank).
I booked a Mercedes C, but upon arrival, they said it wasn't available and offered a DS instead. I agreed, but then they said the DS wasn't available either and asked if I could take an XC40 with a 15% discount. After a day of driving, the right rear tire kept indicating low pressure.
The car rental company is relatively large, with plenty of staff and excellent service. There are no hidden charges; everything is explained clearly. They let you thoroughly review the contract before confirming the price and signing to pay. Overall, it's always better to rent from major companies. Hidden charges can often be a headache, but with a big company like Enterprise, you don’t need to worry about that.
I purchased insurance on the website, but the store still required additional insurance, and the cost for 2 days of insurance was equivalent to 2 days of rental fees.
The pick-up was handled by a polite gentleman who didn't push us to buy insurance. We requested it ourselves, and he explained the benefits of each option, eventually upgrading us to an eight-cylinder car. On the road, a friend drove into a ditch, causing two tires to blow out in a remote part of Scotland. We called for roadside assistance, and expected to miss dinner, but the tow truck arrived in less than 20 minutes. We then got a replacement car at the service station, which, although not as good as the original, allowed us to continue our journey and have dinner on time. Thankfully, we had purchased insurance, so we didn't have to pay anything extra.
**Feedback on Oxford Car Rental Experience**
Recently, we rented a vehicle in Oxford for two days (local pick-up and drop-off). The overall experience was somewhat complicated, as outlined below:
**Rental Process and Location**
The pick-up point is approximately a 20-minute walk from Oxford train station, which is fairly reasonable. However, please note that walking is manageable if you have no large luggage; if carrying substantial belongings, it is recommended to plan transportation in advance.
**Service Attitude and Sales Issues**
- The staff had a rather indifferent attitude and frequently attempted to upsell additional services such as insurance and accessories during the communication. Upon declining, the rental deposit was immediately increased, which felt like undue pressure.
- When asking for details about the upgrade packages, the staff could not clearly explain the content or benefits, making it difficult to make an informed decision. This reflects a lack of professionalism.
**Fee Transparency Concerns**
- There were noticeable issues during payment: after the first payment attempt failed, the system displayed an increased amount of £20 without justification. The staff did not provide a reasonable explanation or any written proof, leading to doubts about fee transparency. A thorough review of the system or procedural loopholes is recommended.
**Vehicle Condition**
The rented vehicle was in good condition, handled smoothly (per feedback from the accompanying driver), and had no mechanical issues, which met expectations.
**Return Arrangements**
As the return date fell on a public holiday, the car rental agency was closed. Following their instructions, we parked the vehicle in the designated area and mailed back the keys. We are unable to fully evaluate the completeness of the return process.
The staff at the rental location were quite professional, patiently answering all my questions about vehicle operation. The car was relatively new and easy to handle, which was very helpful for me as a first-time driver of a right-hand drive car. He didn't try to sell me anything, but I decided to add full insurance at the store for peace of mind. It wasn't expensive, just over 100 pounds for 7 days. Because the rural roads in the UK are narrow, I initially wasn't used to it and scratched the wheels. When I returned the car, the staff said they would hold my 500-pound deposit and refund it after the insurance claim. The refund was processed in a few days. Traveling through the Cotswolds without a car would be inconvenient; the most enjoyable part of my trip to the UK was driving through the countryside.
Very satisfied, the car pickup was very simple. While they did recommend insurance, it wasn't forced. I booked a Skoda automatic but got a Passat instead. The trunk was especially large, the seats had heating, and it supported Apple CarPlay. The car was very new and exceeded my expectations.
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Car rentals at/near landmarks of Oxford
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