Great vehicle, great price!

The order reminder was to call the car rental company upon arriving in Manchester, they would pick us up at the airport and take us to the rental location. On June 15th, after we arrived at the airport, we contacted the rental company several times, and each time they said they would come immediately. Even the staff at the airport information desk and the traffic coordinators helped us call the rental company. However, we waited at the airport for over an hour before they arrived. When we finally got to the rental location, there were only three customers ahead of us, but we still had to wait another hour. During the car pick-up procedures, the staff continuously tried to sell us insurance. On June 17th, when we returned the car, the company claimed we had exceeded the mileage by 190 miles and needed to pay extra. We pulled out our rental order, which clearly stated a maximum of 432 kilometers. The initial mileage was 6333 miles, and when we returned the car, it was 6570 miles, totaling 237 miles, which is 379.2 kilometers, not exceeding the 432-kilometer limit. After we pointed this out, the staff apologized and admitted their mistake. The service of this car rental company is truly subpar, and we will be more cautious in choosing next time.

Excellent service. Friendly and efficient. Thank you for the upgrade! Only downside is that there is limited staff at check in and as travellers all arrive with the same bus the waiting time is a bit long.

Easy and efficient. Will use again.

I've ordered a car with full petrol deposit and it was almost out of petrol. There wasn't any water for cleaning the mirrors

Easy as always

Counter staff very friendly bit of a hard sell for extra insurance which i told them i had already bought. New staff though so probably told to try and sell. Car had all scratches on it which is unusual for them usually pristine but no trouble when i took it back

Shocking, hidden charges awaited me at pick up. Wen't and booked Hertz in the end,