The service was very poor. They kept pushing insurance, and their attitude changed immediately when I refused.

The staff informed us that the reserved car only had basic insurance and asked if we needed additional coverage. After we declined, they did not push us further, only reminded us to drive carefully at our own risk. There were few compact cars available, but the small car was very economical, only consuming two fuel bars over two days. A $10 refuel before returning the car was enough to fill it up. Not opting for a full tank return was a wise decision. Upon returning the car to the store, they checked the fuel level and vehicle condition, and told us we were good to go within a minute. Very efficient.

Convenient pickup and return procedures

The storefront lobby is very clean, offering a seating area for rest. The service is highly efficient. If you don't want to wait in line, you can use the self-service machine, which is very convenient. The staff explanations are very detailed and patient.

入国手続きが思ったより早く済み、COに１時間早かったが、CIも１時間早くすることで、追加料金なくレンタルできました。よって予約時の車と違い空いてる車から選択可というシステムも思いがけず良かったです。日本のように事前にスタッフとキズ等のチェックはなく、自分自身で確認。キズ等箇所あれば写真撮りということが、後でわかりました。CI時にはそのダメージを問われましたが、CO時スタッフから確認されましたが、事前からだよということでOKでした。

予約はとても簡単で済み。大変満足だった。 各社の提示価格から自分に最適な会社を選択でき、たいへん助かりました。